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Are You Determined to Lead an Exceptional Branch?

Leading an Exceptional Branch is every branch manager's goal, right? Unless the branch manager is burned out, burned up, or not well prepared.

OnDemand
Recorded Wednesday,
March 8th, 2023
2 Presenters
2h total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Management/Employee Development
  • Branch Manager
  • Senior Management
  • Training Manager
  • Trainer

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Maybe you have some team members that need to be coached up, perhaps even coached out. Today's members have more choices than ever before and it's not enough to offer high-quality products or competitive prices. Your brand is built on or broken by the member experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver that member experience?

What You'll Learn

  • What does it mean to be exceptional?
  • Your role as the reputation builder
  • Identify and resolve branch pain points
  • Benefits of engaged employees
  • Setting behavior and performance expectations
  • Coaching - what it is and what it is not
  • Key measurement success factors

Who Should Attend

Branch leaders, Head tellers, and anyone working in today's competitive branch environment.

Vicki Kraai

Instructor Bio

Vicki Kraai is CEO of InterAction Training, a company passionate about professional development training and education.

Vicki’s 25+ years of community bank experience started at the family bank in rural Nebraska, where she served as a bank teller and eventually became CEO. She built credit card lending experience as a member of the management team that launched the Cabela’s credit card program. She has a passion for helping people succeed in the financial services industry. Bankers value Vicki’s highly engaging “been there, done that” approach to all facets of her training and speaking engagements.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Janice Branch

Instructor Bio

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

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