BSA and OFAC Training for Customer Service Representatives

During this program we will give staff a good overview of BSA and some basics on OFAC.

Recorded Tuesday,
July 16th, 2024
Presented by Deborah Crawford
2h total length
2.4 APRP Credits
$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • BSA
  • Customer Service
  • Deposit Compliance
  • Teller
  • Transaction Compliance
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Customer Service Representative
  • Facilities Manager
  • Human Resources Officer
  • Marketing Officer/Business Development
  • New Accounts Representative
  • Private Banker
  • Senior Management
  • Training Manager
  • Trainer

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Your staff members must understand the importance of helping BSA detect financial crimes through referrals and identification of suspects. The regulators expect your staff to have job-specific training on all aspects of BSA and job-specific training for their individual roles. This program will serve as that training for 2024.

What You'll Learn

  • Overview of BSA and OFAC
  • Currency Transaction Reports and Tricky Customer Questions
  • Suspicious Activity Referrals to BSA
  • Customer Identification Programs and Customer Due Diligence
  • Beneficial Ownership Update
  • Recordkeeping for Monetary Instruments and Funds Transfers
  • What is Money Laundering?
  • What is Structuring?
  • Hot Financial Crimes and BSA Referrals
  • OFAC Blocking and Rejecting
  • Checking OFAC and Using the Sanctions Lists

Who Should Attend

Customer Service Representatives, Call Center, Personal Bankers, Branch Staff, BSA, Compliance, OFAC, and Training.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

Continuing Education Credit Information

BSA and OFAC Training for Customer Service Representatives has been approved for 2.4 APRP renewal credits by Nacha. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at Nacha.