Coaching Effectiveness for Supervisors and Managers

It's a fact: Coaching your staff decreases teamwork issues, compliance/audit infractions and depositor dissatisfaction. This program will help you add coaching techniques to your leadership practices to get positive and meaningful results.

Recorded Thursday,
June 27th, 2024
Presented by Janice Branch
2h total length
$299.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Deposit
  • Deposit Accounts
  • General Compliance
  • Human Resources
  • Lending
  • Management/Employee Development
  • Bank Secrecy Act Officer/BSA Specialist
  • Branch Manager
  • Deposit Operations Manager/Specialist
  • Human Resources Officer
  • Loan Operations Manager/Specialist
  • Marketing Officer/Business Development
  • Training Manager

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How successful do you expect your staff to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?

This webinar teaches managers and supervisors how to improve their staff's performance with on-purpose and spontaneous coaching. We'll define coaching and identify coaching success factors. If you’re looking for ways to encourage your staff to cross-sell and knock it out of the park with sizzling customer service, tune in to learn how to do just that. Do you wonder if some of your staff is just showing up instead of stepping up? Get busy putting effective coaching skills in your leadership toolkit.

What You'll Learn

  • How to Coach
  • Avoiding Potential Coaching Roadblocks and Pitfalls
  • When to Coach; When to Discipline
  • Understanding Needs

Who Should Attend

Anyone who manages others would benefit from this webinar.

Janice Branch

Instructor Bio

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.