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Dealing with the Tough Employee Stuff: Utilizing Coaching and Improvement Plans

The agenda for this webinar includes coaching, confronting, and counseling your staff on how to build an individualized plan that reinforces positive performance and corrects poor performance. You will learn the importance of documenting coaching and follow through.

Upcoming
Thursday, October 24th, 2024
1:30 pm - 3:30 pm
Presented by Janice Branch
2 SHRM-CP Credits
$299.00 or 1 Token

Includes: Live Access, 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Customer Service
  • Human Resources
  • Management/Employee Development
  • Teller
  • Board Member
  • Branch Manager
  • Customer Service Representative
  • Human Resources Officer
  • Senior Management
  • Teller
  • Training Manager
  • Trainer

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Want solutions and suggestions on how to coach and manage your staff? Are you ready to address issues that come with managing your department?

No doubt, some of these issues you need to face are tougher than others. You will learn to address tough stuff such as operational losses, gossip, whining, turnover you wish you didn’t have, turnover you need to have, disrespectful behaviors, laziness, texting, poor grooming, in-fighting on the team, and plenty more.

This webinar is about how to address, manage, coach, and minimize the tough stuff that comes with the job.

What You'll Learn

  • Operational losses and outages
  • Turnover headaches
  • Training challenges
  • Poor adherence to procedures
  • Errors and carelessness in handling transactions
  • Inattentive or rude to customers
  • Ignores authority
  • The “waiting to retire” employee
  • Resistance to change
  • Poor grooming, body odor, too much cologne
  • Dress code issues
  • Complaining about salary
  • Troublemakers
  • Gossipers
  • Immaturity
  • Disrespectful or spiteful behavior
  • Clock watchers

Who Should Attend

Head tellers, teller supervisors, call center supervisors and managers, branch managers, operations managers, and trainers would all benefit from this webinar.

Janice Branch

Instructor Bio

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning, but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

Continuing Education Credit Information

Dealing with the Tough Employee Stuff: Utilizing Coaching and Improvement Plans has been approved for 2 SHRM-CP credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for both Live and OnDemand viewing. For questions on certificates, please email support@oncourselearning.com. Certification holders must report these credits at https://portal.shrm.org/.

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