What You'll Learn
Who Should Attend
All IRA personnel, including CSRs, Tellers and Branch Managers who answer IRA questions for their customers, Call Center Employees, as well and trust and investment officers will greatly benefit from these intensive topics. Also, anyone responsible for training employees on IRAs are encouraged to attend both days. All attendees are encouraged to print out the full IRA Training and Reference Manual (aka the “Red Book”) for use during the training sessions. The same book will be used for both days.