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New Accounts Study: A 4 Part Training

During this 4 part training, we will cover consumer accounts, fiduciary accounts, estate accounts, and business accounts.

OnDemand
December 8, 2022
January 17, 2023
January 31, 2023
February 7, 2023
Presented by Deborah Crawford
2h total length
$1,049.00 or 4 Tokens

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Compliance
  • Deposit
  • Deposit Accounts
  • Deposit Compliance
  • General Compliance
  • Board Member
  • Branch Manager
  • Compliance Officer
  • Customer Service Representative
  • Deposit Operations Manager/Specialist
  • Teller
  • Training Manager
  • Trainer

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In Part 1, we will look at the federal and state laws that underly our consumer accounts. In Part 2, we will cover: what is a fiduciary, how they are supposed to behave, and what is acting in the best interests of the owner. In Part 3, we will discuss how every state is unique in its estate issues and affidavits at death. Learn what is involved in a small succession. In Part 4, we will look at what the secretary of state requires when opening business accounts.

Series Details

New Accounts Study Part 1: Consumer Accounts

During this session, we will look at the federal and state laws that underly our consumer accounts.

  • Customer Identification Program
  • Customer Due Diligence
  • W9-and W-8 Review of our tax reporting requirements
  • Implementing interest reporting rules on Nonresident Aliens
  • Individual Ownership
  • Joint Ownership
  • Payable on Death
  • Powers of Attorney
  • Removing Names at divorce and death
  • Changing Ownership during our customer’s life cycle
  • Signature Card Danger Zones
  • Disclosures—When to give which disclosures for consumers

New Accounts Study Part 2: When One Person Acts for Another - Fiduciary Accounts

What is a fiduciary? How are they supposed to behave? What is acting in the best interests of the owner?

  • Uniform Transfer to Minors Account
  • Guardian Account
  • Conservator Account
  • Social Security Representative Payee Account
  • Social Security Rep Payee—Dedicated Account
  • Social Security Rep Payee—Burial Account
  • Social Security Rep Payee—Collective Account
  • Veterans Federal Fiduciary Account
  • Formal Revocable Trust Account
  • Formal Irrevocable Trust Account
  • Bankruptcy Accounts
  • Quiz

New Accounts Study Part 3: When Your Customer Dies - Estates and Small Estate Affidavits

Every state is unique in its estate issues and affidavits at death. Learn what is involved in a small succession.

  • Small estate affidavit
  • Opening an Estate Account
  • Can you pay a funeral home?
  • What happens with each account ownership at death
  • Handling checks at death
  • Who can do what when your account holder dies

New Accounts Study Part 4: Working through the Maze of Business and Nonprofit Accounts

During our business account training, we will look at what the secretary of state requires when opening business accounts.

  • Sole Proprietorship
  • 3 types of Partnerships
  • Limited Liability Company
  • Corporations
  • Nonprofit Corporations
  • Nonprofit Organizations
  • IOLTA Accounts
  • Agent Accounts
  • Money Service Business
  • Multi-tiered Businesses

What You'll Learn

Each webinar in the series will cover specific topics relative to the subject matter.

Who Should Attend

Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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