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Writing Teller Training

Your financial institution’s most precious asset is its frontline. Today’s program will take a look at procedures for the teller.

OnDemand
Recorded Wednesday,
September 14th, 2022
Presented by Deborah Crawford
2h total length
$279.00 or 1 Token

Includes: 30 Days OnDemand Playback, Presenter Materials and Handouts

  • Human Resources
  • Teller
  • Branch Manager
  • Human Resources Officer
  • Senior Management
  • Teller
  • Trainer

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What needs to go into the procedures? What needs to stay out? Who should write the procedures and what is the purpose? In today’s environment, it is important to get every branch on the same page and set expectations on handling cash, checks, security, and all the issues that teller’s face. Join us for an overview on writing teller training and procedures. They go hand in hand with success at the frontline. You will receive a template of over 400+ pages that you can use to begin your training and written procedures.

What You'll Learn

  • Which procedures and training should you concentrate on first
  • Breaking down the content to build your own manual or online learning program
  • Painting the future for the teller so that he or she will stay
  • Using experienced tellers to help mentor new ones
  • Checks, security, financial institution procedures, dress code, professional skills and more

Who Should Attend

Training, human resources, head tellers, supervisors, branch administration, and tellers who will be involved in writing and setting company procedures.

Deborah Crawford

Instructor Bio

Deborah Crawford is the President of Gettechnical Inc., a Florida based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 35+ years of combined teaching and banking experience.

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